Terms and Conditions

1. Company identification

The website https://gelviarent.ro is operated by GELVIA RENT S.R.L. ("the Company" or "Gelvia Rent"). Tax ID (CUI): 56640074 Trade Register number: J2026055829003 Registered office: Strada Traian Vuia 139, 400396 Cluj-Napoca, Cluj-Napoca, România Operating address: Strada Traian Vuia 139, 400396 Cluj-Napoca Phone: 0745 479 503 Email: gelviarent@gmail.com VAT status: [Not configured] Legal representative: [Not configured]

2. Scope

This document governs the use of the website and the submission of reservation requests. The website provides information about the fleet, rates and services and allows customers to submit a reservation request. The rental itself is governed by the rental agreement and the Rental Terms.

3. Definitions

• Company — GELVIA RENT S.R.L., acting as lessor.
• Customer — the person using the website or submitting a reservation request.
• Consumer — a natural person acting outside their trade, business or profession.
• Vehicle — the motor vehicle provided by the Company.
• Rental period — the interval between pickup and return under the agreement.
• Pickup — the time and place the vehicle is handed over.
• Return — the time and place the vehicle is returned.
• Reservation request — the request submitted through the website, which by itself does not form a contract.
• Confirmed reservation — a request expressly accepted by the Company under section 6.
• Rental agreement — the document signed at vehicle handover.
• Deposit — the amount held or blocked under the Deposit Policy.
• Additional driver — a further person authorised to drive the vehicle.
• Extras — optional services or equipment selected by the Customer.

4. Use of the website

The Customer undertakes to use the website lawfully and in good faith, to provide accurate and complete information, not to submit fraudulent requests or requests on behalf of others without authority, not to attempt unauthorised access to the systems, and not to use the website content commercially without the Company's consent.

5. Reservation requests

Submitting the booking form constitutes a reservation request. A request is not a confirmed reservation and does not oblige the Company to provide a vehicle until it is expressly confirmed.

6. Formation of the contract

The applicable confirmation method is: Rezervările sunt confirmate după verificarea disponibilității și confirmarea de către Gelvia Rent. Clientul primește confirmarea rezervării după achitarea avansului sau a contravalorii închirierii, conform condițiilor aplicabile. | Reservations are confirmed after availability verification and confirmation by Gelvia Rent. The customer receives the reservation confirmation after paying the deposit or the rental value, according to the applicable conditions. | Reservierungen werden nach Verfügbarkeitsprüfung und Bestätigung durch Gelvia Rent bestätigt. Der Kunde erhält die Reservierungsbestätigung nach Zahlung der Anzahlung oder des Mietbetrags gemäß den geltenden Bedingungen. The rental contract is deemed concluded at the moment described above and, in all cases, upon signature of the rental agreement at handover.

7. Vehicle availability

Displayed availability is indicative and subject to confirmation. If the requested vehicle becomes unavailable before confirmation, the Company will contact the Customer and may propose an alternative vehicle or cancel the request at no cost to the Customer.

8. Prices and transparency

Before submitting a request, the Customer sees the rental rate, selected extras, applicable mandatory fees, the currency and the estimated deposit. The deposit is not part of the rental price. VAT treatment is as stated at [Not configured]. No mandatory fee is charged that was not disclosed before confirmation.

9. Customer obligations

The Customer is responsible for the accuracy of the data provided, for meeting the eligibility conditions set out in the Rental Terms, and for using the vehicle in accordance with the agreement.

10. Liability

The Company is liable in accordance with applicable law. The Company is not liable for temporary unavailability of the website or for manifest content errors corrected within a reasonable time.

11. Governing law and disputes

Romanian law applies. Disputes are settled amicably where possible, otherwise through the mechanisms described in the Complaints, ANPC and ADR (SAL) pages. The consumer retains the right to bring proceedings before the competent courts.

12. Amendments

The Company may update this document. The version applicable to a reservation is the one displayed when the request was submitted, identified by the version number and effective date above.